Contact Us | Bright HandIn

Contact Information

Email

[email protected]

We typically respond within 24 hours on business days.

Office Address

Level 12, 345 Collins Street
Melbourne VIC 3000
Australia

Please note: We operate by appointment only. Our office is not open for walk-ins.

Working Hours

Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed

All consultations are scheduled in advance via our booking system.

Response Time

Email inquiries are answered within one business day. Service bookings receive confirmation within 2-4 hours during business hours.

Quick Actions

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Before You Reach Out

Here are answers to questions we hear most often:

How do I book a service?

Use the service selection form on our homepage or services page. Choose your preferred service, provide your details, and we'll contact you within a few hours to schedule your session.

Do you offer free consultations?

We don't offer free discovery calls, but all our paid services include satisfaction guarantees. If you're unsure which service fits your needs, email us and we'll provide guidance.

Can you help if I'm not in Melbourne?

Absolutely. All our services are delivered via video call, so location doesn't matter. We work with clients across Australia and internationally.

What should I prepare for my first session?

After booking, you'll receive a simple questionnaire and a list of helpful documents to have available. Nothing complicated, just basic financial information.

Do you provide tax advice?

We provide financial education and planning guidance, not tax advice. For specific tax questions, we recommend consulting with a registered tax agent.

Our Location

Located in Melbourne's CBD, our office provides a professional environment for in-person consultations when preferred. However, the majority of our clients choose the convenience of video sessions.

Public transport access: Tram routes 11, 12, 48, and 109 stop within 100 meters. Southern Cross Station is a 5-minute walk.

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